Legal

Refund Policy

Last updated: 14 July 2026

Refunds here are handled case-by-case by a real person via support ticket, not an automated system - so response times depend on when you reach out, not a script.

1. 30-day refund window

Every payment you make to us - a new order, a renewal, an upgrade, or an automatic auto-renew charge - is covered by a 30-day refund window from the date it was charged. If you're not happy with the Service for any reason within that window, open a support ticket and we'll refund it in full. No need to justify it in detail; "this wasn't what I expected" is a good enough reason.

Past 30 days from the charge date, that specific payment is no longer eligible for a refund - but nothing stops you from simply not renewing next cycle.

2. How it's processed

PayPal payments are refunded back to the original PayPal account. Bitcoin payments can't be "refunded" the way card payments can - if you paid in BTC, tell us a wallet address in your ticket and we'll send the refund there.

3. Exceptions

The 30-day window doesn't apply if your account or server was suspended or terminated for breaching our Terms of Service - abuse, illegal content, attacking other systems, and similar. We're not obligated to refund service that was cut short because of something you did wrong.

4. Chargebacks

If you have a billing issue, please contact us first - a support ticket is almost always faster than a PayPal dispute or bank chargeback, and you're covered by the 30-day window above anyway. Filing a chargeback without giving us a chance to help may result in your account and servers being suspended while it's investigated.

5. How to request a refund

Open a support ticket from your control panel, tell us the order in question and what went wrong. We aim to respond to every ticket personally, not with a form letter.